Rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this session introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.
WHY SHOULD YOU ATTEND?
It is important that both managers and employees develop a shared and specific understanding of respectful words and behavior. Understand the relationship between perceived respect and organizational performance. To address the growing problem of incivility in the work setting, this session introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.
AREA COVERED
- Definition of civility
- Understand the costs of incivility
- Identify the rewards of civility in the workplace
- Learn ways of practicing basic etiquette the workplace
- Identify what behaviors can be considered uncivil
- Identify the benefits of practicing civility in the workplace
LEARNING OBJECTIVES
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility within the workplace
- Understand the rewards of civility within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn how having a civil workplace will increase productivity and employee retention
- Learn skills in diagnosing the causes of uncivil behavior.
- Learn facilitative communication skills.
WHO WILL BENEFIT?
- Recruiters, Managers, Supervisors and employees
It is important that both managers and employees develop a shared and specific understanding of respectful words and behavior. Understand the relationship between perceived respect and organizational performance. To address the growing problem of incivility in the work setting, this session introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.
- Definition of civility
- Understand the costs of incivility
- Identify the rewards of civility in the workplace
- Learn ways of practicing basic etiquette the workplace
- Identify what behaviors can be considered uncivil
- Identify the benefits of practicing civility in the workplace
- Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
- Understand the costs of incivility within the workplace
- Understand the rewards of civility within the workplace.
- Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
- Learn how having a civil workplace will increase productivity and employee retention
- Learn skills in diagnosing the causes of uncivil behavior.
- Learn facilitative communication skills.
- Recruiters, Managers, Supervisors and employees